first point of contact for all technical queries. developing infrastructure systems to meet company needs working with tcp/ip, dhcp, dns and Ethernet Involved in rollout of software updates/patches Investigating complex and specialist it issues Allocating work to junior staff and providing induction training improve to new staff. It support Specialist ocr technical Solutions, uk job description: Providing 3rd line technical support Answering support queries via phone/email remote administration and management of customers on-site equipment. logging and ordering different user support calls for the second line support team carrying out user administration and set up of user accounts Actioning faults and recording fault instances for pc servers, laptops and mobiles. Troubleshooting and problem solving nature of various faults, demonstrating teamworking skills by working with others to resolve these and reach logical solution steps. Creating and providing the administrative support for Microsoft Exchange email accounts. Using the remote control software tools to provide resolution and diagnosis of faults at remote working locations. References: available on request read more more resume Study material More sample resumes.
Education qualifications: BSc Computer Science.1 Attained, cardiff University, a levels it (a english (a maths (B). Cardiff Sixth Form College, gcses including ict(a english (a maths (a science (a geography (a art (A). Cardiff Comprehensive school, references, available on request. It support Sample resume 2, sam Smit, date of Birth: 11th June 1985 Mobile: Email: Address: 12 Chapel Lane, london, ec1M 4as driving License: Full, clean Profile summary: i am a seasoned resume it support Specialist professional who has over 7 years of experience working within. i am very enthusiastic, committed and have a hands-on approach to all my work. . i am looking for new and exciting opportunities that will help me to further develop my technical and functional skills as well as allowing me to make use of my current skillset. I am qualified to industry standards and can provide references which reflect on my excellent work history. Summary of skills: working with lan/wan technology supporting: Windows Server 2003/2008 working with Active directory and Exchange 2003/2007/2010 supporting ms office 2003/2007/2010 familiarity with technically supporting dns, dhc, wlan, vpn windows nt, xp, vista, windows7 sophos, McAfee and other Antivirus Software qualifications: btec level.
management and administration of Windows xp and Windows 7 workstations and laptops across entire company. maintaining servers and backups as well as offering long-term support in their utilisation. Offered a technical support helpdesk across the use of Microsoft Office 2010 for all the company users. Job title: it support Desk team Member, company: GloboTech Ltd, uk, duration: June 20Job description: working as a valued member of the support desk, being a helpful team member, easy to work with. Primary duties included installing and configuring different Windows Servers and using different problem solving and troubleshooting skills to resolve issues with the companys server and computer systems. completed three implementations of McAfee antivirus across company workstations. Also was involved in the adding, maintaining and removal of the objects within the Active directory. Other pieces of work included configurations involving tcp/ip and also providing administrative support for iis for the company Intranet.
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The resume will need to highlight all the relevant experience the applicant has and give examples of their technical writers skills and ability, as well as to exemplify how and where they gained this experience. . Another good idea is to tailor the resume for the job that you are applying for so that you are adding the skills that that job is requires. It support Sample resume 1, aaron Kingston 12 Chicago Street, california, usa. Personal Profile: i am essay a very experienced and professional it support team member with training in many technical areas, from resolving faults to configuring and installing systems. Well regarded for being a strong communicator and team-player with colleagues and clients, i am now seeking to expand my current skills in a new, challenging environment within a new company that values my proven track record of excellent client-customer service and technical skills. .
my key functional skills include working within Linux, mysql, nexus and Oracle. I am proficient in the following operating systems: Windows os, ms outlook/Exchange and I can provide technical sql server support. Employment History: Job title: it support Engineer, company: axa pp healthcare Ltd, uk, duration: may 2011 Present. Job description: i helped to migrate all the companys services from Windows Server 2003 to windows Server 2008. demonstrated teamwork by sharing my knowledge and expertise with new recruits. . Also worked in team leading new recruits and adopting a management position to support them. managed over 300 user accounts in the company Active directory also managed the sql server 2005 and Exchange 2007.
Regular contributor to linux Blog Safari. It consultancy firm, it support engineer (Jun 2013 to Present) 5 years 1 Month. Responsible for networking, design, installation and maintenance services. supporting users and network administrators over the telephone and by email. maintain the companies network infrastructure. Networking and providing support for Windows, macintosh and Linux issues.
management of the daily data backup and retrieval scheme. It support Sample resume, the below is an example of a resume of one who holds an it support job title; other titles for those who work in this function are help Desk Operators or maintenance Engineers. it support jobs include holding responsibility for ensuring a businesss computer systems work efficiently and correctly. It support specialists do a variety of jobs, from assisting with technical problems to configuring and installing systems One of the features that a resume for it support positions would include is to have a clear profile at the start. This profile will provide an overview of the applicants career history, their core skills and knowledge and what their future career goals and aspirations are. . It is a short paragraph, usually a few lines, that sums up the applicant and sells their experience and skills to the reader.
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Certificate of Merit, appropriate skills, experience with a broad range of operating systems including Windows.erver; Unix including Linux, bsd, solaris, xenix, c; dos; Amigados; CP/M; MacOS 6 through X; and many more. Scripting including bourne shell, perl, php, and others; some programming including x86 assembler, c, and others. Www/xhtml/xhtml, including dynamic and database-driven content, content management systems, etc. Database management systems including sql server, Oracle, sybase, mysql, postgres/SQL. Graphics and arts production software such as Pagemaker, quark Xpress, Adobe Indesign, Adobe Illustrator, Adobe Photoshop, macromedia/Adobe Dreamweaver, etc. Network server software like bind; sendmail, qmail, exim; Apache, iis; isc dhcp; and the like. Networking hardware like cisco catalyst and hp procurve switches, cisco routers and firewalls, load balancing appliances like the localdirector. Phone systems including pc-based systems (netphone).
Customer Support Technician, mobile Information Systems. November 1995 to march 1996. Provided technical support for and a series of pieces of delivery tracking software, as well as the operating system they run on top of, sco unix. Performed extensive uucp troubleshooting. Information Center Systems Specialist (intern county of Santa Cruz. March 1994 to december 1994. Worked in the mis division of Human Resources, performing pc maintenance tasks, network wiring, software testing, and inventory management. Education Yuba college, marysville,.
Customer support engineer in a heterogenous environment of PCs and Unix systems, supporting tivoli's tme 10 Enterprise management product at the second level. Reproduction of customer environments and errors. Customization of tivoli tme10. Systems Administrator, silicon Engineering, Inc. April 1996 to january 1997. Unix systems administration, network administration, user support, phone management, and related tasks.
Assisted in infrastructure design and implementation for an ambitious cd and emusic site, including writing step-by-step documentation for installation and configuration. Performed all network design and management tasks. Network Administrator, Online partners, Inc. October 1999 to march 2000. Specified, ordered, installed, configured, and maintained all corporate servers, printers, and network equipment. Evaluated and recommended software for management. Upgraded and maintained the local network, essay phone system, and related equipment. Lab Administrator, cisco systems, Inc. December 1998 to October 1999.
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Kelseyville, ca 95451 (831) 440-8959, professional Employment, database manager, robinson Rancheria resort casino October 20Performed database mining/reporting tasks including writing custom reports. Served as the webmaster and plan web developer. Functioned as the Graphic Artist, producing internal advertising and promotional material. Participated in the production of promotions as a member of the marketing department. Assisted with systems and network administrations tasks as a member of the it department. Information Systems Intern, yuba college October 20Worked in is for Yuba college while attending school. Basic pc support, some networking, primarily custom builds/imaging and anti-spyware/malware. Senior Member of Technical Staff, mediax, inc. May 2000 to february 2001.